Terms of Service

Last updated: 6 November 2026. Early access.

These terms are an agreement between [COMPANY LEGAL NAME] (“AgentIM”, “we”) and the person or organization that signs up for AgentIM Cloud (“you”). If you sign up for an organization, you confirm you may bind it. By creating an account you accept these terms, the Privacy Policy and the Data Processing Addendum.

The AgentIM software is open source under the Apache License 2.0. These terms cover only the hosted service; running the software yourself is governed by the license alone.

1. The service

AgentIM Cloud hosts AgentIM projects for you: each project is a chat backend (messages, groups, AI agents, files, webhooks) with its own database and address, managed from the console and the cloud API. What each plan includes and costs is shown on the Billing page of the console.

Early access. The service is new. Features may change, and we may have short outages while we improve it. We will tell you about changes that remove features you use at least 30 days ahead, except where security or the law requires faster action.

2. Accounts

Give accurate information and keep it up to date.
Keep your sign-in, API keys and signing keys secret. Anything done with them counts as done by you. Tell us at once at security@agentim.co if you think they leaked; you can replace keys in the console.
You must be at least 16, and old enough to make a contract where you live.
Organization Owners decide who is a member and what role they have.

3. Your content and your users

Your content is everything you and your users put into your projects: messages, files, user profiles, agents, configuration. You keep all rights to it. You give us only the permission needed to host, process, back up and deliver it to provide the service.
We don’t use your content to train AI models, and we don’t look at it except when you ask us to (support), to keep the service secure, or when the law requires.
You are responsible for your app and your users: having a lawful basis and a privacy policy for their data, the notices your users need (including that they are talking to an AI where that applies, EU AI Act Art. 50; AgentIM marks agent messages for you), handling their requests with the export and delete APIs, moderating your community, and the agents you connect, including what they send to model providers.
For your users’ personal data you are the controller and we are your processor, under the Data Processing Addendum.

4. Acceptable use

Don’t use AgentIM Cloud to:

break the law, or help others break it, including sanctions and export laws;
send spam or unsolicited bulk messages, or run phishing or scams;
share child sexual abuse material, content that sexually exploits anyone, or content that incites violence or terrorism;
harass, threaten or dox people, or infringe others’ intellectual property or privacy;
distribute malware or attack any system, including ours (probing, load testing without permission, getting around limits or isolation between projects);
impersonate people or organizations, or present AI agents as humans where the law requires disclosure;
resell the service as a competing hosted chat service without our written agreement.

Security research that follows our vulnerability reporting rules is welcome.

If you get a report about content in your app, deal with it (AgentIM gives you reports, a moderation queue and blocking). We may act on reports we receive, as in §7.

5. Plans, billing and taxes

Free plan: no card needed, with the limits shown in the console. We may change free limits with 30 days’ notice.
Paid plans (Pro, Scale) are billed in advance, monthly or yearly, through Stripe. Monthly plans also bill overage at the end of each month for monthly active people above what the plan includes, at the published rate. The spend cap (on by default) stops overage by refusing new people above your plan once the limit is reached; you can turn it off in the console.
Prices exclude taxes; we add sales tax, VAT or GST where required. Give us a valid tax id if you have one.
Changes: upgrade, downgrade, change interval or cancel in the billing portal. Cancelling takes effect at the end of the paid period. Prorations are calculated by Stripe.
Failed payments: Stripe retries for some time while the service continues. If payment finally fails, the organization moves to the Free plan; nothing is deleted, but Free limits apply.
Price changes apply from your next billing period after at least 30 days’ notice.
Fees are not refundable except where the law requires or we say so in writing.
Enterprise terms, if agreed in an order form, take precedence over these terms where they differ.

6. Availability and support

We aim to keep the service available and to fix problems quickly, but during early access we give no uptime commitment (SLA) unless an order form says otherwise. Support is by email at support@agentim.co. Status and incidents will be announced to account owners by email.

7. Suspension and termination

You can stop at any time: delete your projects and your account in the console.
We may suspend a project or account, with notice where reasonable, if it breaks §4, puts the service or others at risk, or the law requires it; and we may terminate for serious or repeated breaches, or unpaid fees after the retry period. We will restore access once the problem is fixed where that is possible.
We may end the service as a whole with at least 90 days’ notice, and will refund prepaid fees for the time after it ends.
Your data after termination: before ending your account for reasons other than §4 breaches, we give you at least 30 days to export your data (the open API has full export). After deletion, data leaves backups within 30 days.

8. Warranties and disclaimers

We provide the service “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. AI agents connected to your projects are yours or third parties’; we don’t warrant what they say or do.

9. Liability

To the extent the law allows:

neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data, even if told they were possible;
each party’s total liability under these terms is limited to the amounts you paid us in the 12 months before the claim (or USD 100 if you are on the Free plan).

These limits don’t apply to your payment obligations, your breaches of §4, either party’s indemnity obligations, or liability that can’t be limited by law (for example for fraud, or death or personal injury caused by negligence).

10. Indemnity

You will defend us against claims by third parties arising from your content, your app, your agents or your breach of §4, and pay the resulting damages and reasonable costs, if we tell you promptly and let you control the defence.

11. Changes to these terms

We will post changes here and update the date. For changes that reduce your rights we email account owners at least 30 days before they apply; if you don’t agree, you can cancel before then and we refund prepaid fees for the remaining period.

12. General

Governing law and courts: [GOVERNING LAW AND VENUE]. If you are a consumer, you keep the protection of the mandatory law where you live.
Notices to us: legal@agentim.co. To you: the email of your organization’s owners.
Neither party may transfer these terms without the other’s consent, except to a successor of its business.
If a part of these terms can’t be enforced, the rest still applies. Not enforcing a right is not giving it up. Neither party is responsible for delays caused by events beyond its reasonable control.
These terms, the Privacy Policy, the Data Processing Addendum and any order form are the whole agreement about AgentIM Cloud.